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Heinlein's Fan Mail Solution

Heinlein engineered his own nerdy solution to a problem common to famous authors: how to deal with fan mail. In the days before the internet, Heinlein's solution was fabulous. He created a one page FAQ answer sheet -- minus the questions. Then he, or rather his wife Ginny, checked off the appropriate answer and mailed it back.

http://kk.org/ct2/2008/09/heinleins-fan-mail-solution.php