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vit_rМироздание ходит вокруг с таким видом, будто собирается надавать мотивирующих тумаков. По такому поводу небольшой отрывок на английском. Сегодня прикидывал на бумаге схемы скрытых целей. Кажется, придётся делать книжку с картинками.
This is a small addition to my old post about process models.
My experience in consulting shows that most companies have some kind of documentation that describes internal processes, documentation standards and information flows. This texts and diagrams are usually logical and full of reasonable ideas. Young kids with fresh PhDs tend may be a bit optimistic, old veterans with dozens of years of experience may be a bit boring but everything in their instructions seems to be quite correct.
However, if you leave the world of formalities and dig in the real data, you could discover many interesting places where information vanishes or emerges from nowhere.
This may happen parallel with flows of formal documents. Some people create many pages of descriptions, instructions or reports that nobody bothers to read. But this is the correct way of doing things because at some point of movement of this documents other people start to do right things fully ignoring the official information or create something usable and effective what resembles the written instructions only formally.
This are the mole burrows. In cases when information flows organized from above do not fulfill practical purposes people dig hidden tunnels under formal processes to make their job done.
The nature of the mole burrows may be quite different: a phone call instead of reading many pages of documentation, some files that were sent per e-mail instead of SAP system, a cafe break after many hours in a meeting...
There is a golden rule: if you have found a mole burrow, do not touch it and do not tell anybody about it. If people have build own ways for information across the bureaucratic formalities, this was the right thing to do. Any intervention from official process designers will harm the production of the real work.
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This is a small addition to my old post about process models.
The mole burrows
My experience in consulting shows that most companies have some kind of documentation that describes internal processes, documentation standards and information flows. This texts and diagrams are usually logical and full of reasonable ideas. Young kids with fresh PhDs tend may be a bit optimistic, old veterans with dozens of years of experience may be a bit boring but everything in their instructions seems to be quite correct.
However, if you leave the world of formalities and dig in the real data, you could discover many interesting places where information vanishes or emerges from nowhere.
This may happen parallel with flows of formal documents. Some people create many pages of descriptions, instructions or reports that nobody bothers to read. But this is the correct way of doing things because at some point of movement of this documents other people start to do right things fully ignoring the official information or create something usable and effective what resembles the written instructions only formally.
This are the mole burrows. In cases when information flows organized from above do not fulfill practical purposes people dig hidden tunnels under formal processes to make their job done.
The nature of the mole burrows may be quite different: a phone call instead of reading many pages of documentation, some files that were sent per e-mail instead of SAP system, a cafe break after many hours in a meeting...
There is a golden rule: if you have found a mole burrow, do not touch it and do not tell anybody about it. If people have build own ways for information across the bureaucratic formalities, this was the right thing to do. Any intervention from official process designers will harm the production of the real work.
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